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Scott Stouffer

Scott Stouffer

CEO & Founder of scaleMatters.

Recent posts by Scott Stouffer

15 min read

Why LTV/CAC is a Misleading SaaS Metric and Should be Replaced with Customer NPV

By Scott Stouffer on October 8, 2020

How the quest for simplification drove ignorance (not dissimilar to politics)

Lifetime Value / Customer Acquisition Costs (LTV/CAC) has long been a foundational metric to indicate the quality and health of a SaaS company’s business model. It is intended as a simple proxy for unit economics of a customer, or how valuable each customer is to a given company.

Unfortunately, inconsistencies in the way companies measure LTV/CAC and its oversimplification in considering the time value of money and cost of capital render it essentially useless in real-life practice.

Topics: SaaS Metrics CAC
13 min read

How to Manage Sales & Marketing Spend Like an Investment Portfolio

By Scott Stouffer on September 2, 2020

Most early and growth stage SaaS companies squander precious time and expensive capital thrashing through sales and marketing approaches that constantly change without any reliable data to inform their decision-making.

According to venture capitalists, at least 50 percent of sales and marketing spend by growth stage SaaS companies is nonproductive, resulting in skyrocketing customer acquisition costs (CAC), shortened capital runways, depressed growth, and ultimately lower valuations.

This article isn’t about blaming sales and marketing people, because it’s (usually) not their fault.

This is about reframing the way SaaS CEOs and revenue leadership teams manage their investments in new customer acquisition.

Topics: Fight Waste CAC
4 min read

Data-FIRST Manifesto: Why We Started scaleMatters

By Scott Stouffer on June 1, 2020

Spewing, hand-waving and back-pedaling.

I can’t even count how many times across so many companies as CEO or Board member that I’ve asked questions looking for specific information to help guide important sales & marketing decisions only to have someone respond with a substance-free answer where useful information is indiscernible (all the while gesturing to add emphasis).

This combination is what I refer to as spewing and hand-waving. When I press a bit deeper the story changes, twisting and turning until it has no resemblance to what was originally proffered…back-pedaling if you will. If you're a CEO, CRO, or investor you've most certainly experienced those painful moments yourself!

Topics: Company Updates