Privacy Policy

Last Updated: April 7, 2023

1. Introduction to the Privacy Policy

scaleMatters, Inc. (“scaleMatters”) takes data privacy seriously.  This privacy policy (“Privacy Policy”) covers scaleMatters’ treatment of personally identifiable information (“Personal Information”) that you submit, or scaleMatters otherwise collects, as a result of you accessing our website, the scaleMatters pages on social media sites or using the scaleMatters platform accessible through the platform URL: (“Services”).

Personal Information means any information that identifies or relates to a particular individual.


2. How We Collect Personal Information

The Personal Information we collect may be sourced by:

  • You:
    • When you provide such information directly to us, or
    • When Personal Information about you is automatically collected in connection with your use of the Services


  • Third Parties, when they provide us with Personal Information about you (“Third Parties”)
    • Service Providers: scaleMatters Services link to other services such as Gmail and Salesforce in order to provide the Services.  scaleMatters does not access Personal Information from these services without your consent or the consent of your company, such consent which is implicitly granted by your use of the Services or your company’s use of the Services.
    • Promotional Partners: scaleMatters may collect Personal Information about you through the use of database services such as ZoomInfo in order to market and promote our Services to you.

3. Who We Collect Personal Information About

We collect Personal Information on five types of individuals:

  1. Visitors to our website and social media pages;
  2. Users of our platform;
  3. Employees of our customers who are responsible for paying Us;
  4. Employees of our customers who are salespeople or sales development representatives; and
  5. Individuals who we consider to be prospective customers.

4. What Personal Information We Collect and Why We Collect It

  • For visitors to our website and social media pages
    1. We may collect your name, email address, phone number, company affiliation, title and IP address.
    2. We collect this information so that we may communicate information about or related to our Services to you which we consider relevant to you.


  • For Users of our platform
    1. We collect your name and email address.
    2. We collect this information so we can provide you with access to the Services and support regarding the Services.


  • For employees of our customers who are responsible for paying us
    1. We collect your name, email address, phone number and your organization’s billing address.
    2. We collect this information so we can invoice our customers and communicate with you regarding any billing issues.


  • For employees of our customers who are salespeople or sales development representatives
    1. We collect your name.
    2. We collect this information with the consent of your company (i.e. our customer) in order to provide the Services.


  • For individuals who we consider to be prospective customers
    1. We may collect your name, email address, phone number, company affiliation, title and IP address.
    2. We collect this information so that we may communicate information about or related to our Services to you which we consider relevant to you.


Log Data

When you use our Services, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Services that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are small blocks of data created by a web server that are commonly used as a unique identifier. These blocks of data are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collect information and to improve our Services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Services.



Your personal information is kept for the time required to pursue or fulfill the purposes for which it was collected and processed, including for the purpose of satisfying any applicable contractual, legal, professional, regulatory, accounting or reporting requirements unless you have requested deletion and we have honored that request. In determining data retention periods, we take into consideration local laws, contractual obligations, our professional duties to our clients, our reasonable business requirements, and your expectations and requirements.

When it is no longer necessary to retain, we will securely delete your personal information.

If you request that we stop sending you marketing and promotional materials, we will continue to keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.


6. How We Share Your Information

The Services are hosted in the United States. Personal information that is voluntarily provided on or via the Services may be maintained or accessed in servers or files located in the United States or elsewhere.

To provide our goods and services and effectively run our business, we may need to share your personal information as permitted by law. Transfer of personal information may occur internally to our providers as necessary to provide our services, or to public and regulatory bodies in the event we are required to do so. These transfers may involve international transfer of your personal information to data centers of our providers or public and regulatory bodies.

We will not sell, share, or rent personal information to third parties, and we will not otherwise disclose personally identifiable information to third parties, without your explicit permission, except as disclosed in this Privacy Policy.

We may share the information we collect via the Services, including personal information to the following types of recipients and for the following purposes:

  1. Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personally identifiable information will be subject to this Policy.
  2. Third Parties. We may partner with third parties to make certain programs or offers available to you. If you elect to participate in such programs, we may share certain of your information with these third parties. We do not share personal information with third parties for their direct marketing use.
  3. Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf. They are obligated not to disclose or use the information for any other purpose than to perform the business functions for which we have engaged them.
  4. Business Transfers. If we are acquired by or merged with another business, if substantially all of our assets are transferred to another business, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other business.
  5. In Response to Legal Process. We also may disclose the information we collect from you to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
  6. To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use, Terms of Service, Acceptable Use Policy or this Policy, or as evidence in litigation in which scaleMatters is involved.
  7. Aggregate and De-Identified Information. We may share aggregate or de-identified information about customers and Service users with third parties for marketing, advertising, research or similar purposes.
  8. Safety. We may disclose your data to protect the security of our websites, servers, network systems, and databases. We also may disclose your data as necessary, if we believe that there has been a violation of any legal document or contract related to our services, or the rights of any third party.



Depending on the facts and circumstances related to the personal information we collect or obtain about you – including, for example, the nature of the information we process, where you are located or reside, or whether we obtain the information in connection with legal services we provide to our clients – you may have rights regarding the personal information we hold about you afforded under relevant data protection laws. These may include:

Right to be informed. You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights. Therefore, we are providing you with this Policy.

Right of Access.  You have the right to obtain access to your data (if we are processing it), and certain other information (like that provided in this Policy).  This is so you are aware and can check that we are using your data in accordance with data protection laws.

Right to Rectification. You are entitled to have your data corrected if it is inaccurate or incomplete.

Right to Erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your data where there is no compelling reason for us to keep it.  This is not a general right; there are exceptions.

Right to Restrict Processing. You have certain rights to ‘block’ or suppress further use of your data. When processing is restricted, we can still store your data, but may not use it further.  We keep lists of people who have asked for further use of their data to be ‘blocked’ to make sure the restriction is respected in future.

Right to Object to Processing.  You have the right to object to certain types of processing, including processing for direct marketing, if applicable (i.e., if you no longer want to be contacted with potential opportunities).

Right to Lodge a Complaint.  You have the right to lodge a complaint about the way we manage or process your personal information with your national data protection authority.

Right to Withdraw Consent. If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us for use of your personal information for marketing purposes.

scaleMatters is committed to honoring rights you have been afforded under data protection laws while ensuring that such rights are exercised in accordance with our other legal and ethical obligations, and we will not deny providing goods or services to you, charge you different prices or provide a different level or quality of goods and services to you for exercising any of the above rights, unless those differences are related to the value of your information.


You may modify your information by emailing us at Please note that copies of information that you have updated, modified or deleted will remain in our systems. You may submit a request for information by emailing us at scaleMatters will evaluate all requests for information under all applicable laws and confidentiality protections or restrictions that apply to the company, its customers, its employees, or to other third parties whose data the company collects. scaleMatters will not provide any information if it would otherwise violate governing law or legal protections that apply to such data, including without limitation any applicable privileges. In connection with submission of your request, we will take steps to verify your identity, and you will need to verify your identity before action is taken.



The Services may provide links to third-party websites. Please be aware that this Policy applies only to Services provided by scaleMatters, Inc. We recommend that you review the privacy and security policies of each website you visit before providing any personal information.

The Services may also offer you the ability to interact with social plugins from social media sites, which may allow us and the social media site to receive data from or about you. Under certain circumstances, we may know that you clicked on a social plugin, such as a Twitter Follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third party operating a plug-in on the Services, then such third party may recognize you on our Services. Your use of social network plugins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.


9. Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


10. Children’s Privacy

Our services do not address anyone under the age of 16. We do not knowingly collect personal identifiable information from children under 16. In the event we discover that a child under 16 has provided us with personal information, we immediately delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.



scaleMatters may provide goods and services to customers globally and we, or our service providers, may process, transfer, and store information on servers located in numerous countries, including the United States, and in some of these locations, data protection laws may be less stringent than those in the EEA (European Economic Area) or other locations that provide similar data protection safeguards. To ensure that your data is protected, we transfer your data subject to reasonable safeguards being in place.



We reserve the right to update this Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. Continuing to access any of the Services constitutes your acceptance of any modification to this Policy in effect at the time of your access. No modification or attempted modification of this Policy by you or another on your behalf shall be binding on scaleMatters.


13. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at, or via mail at:


Attn: Privacy Policy

12706 Split Creek Court

Gaithersburg, MD 20878